Frequently asked questions

Please read our FAQ before sending us a message!

We now accept all major credit cards

Stock Items: Due to our constant high volume of orders, stock items (meaning no customized options have been selected before checkout) will process for approximately 7-15 business days again, depending on the current volume of units processing at the time of your order unless rush processing was purchased.

Custom Orders: Units that are not currently in stock at our factory and/or require hands-on customizing (color, knot bleaching, tweezing, styling) will take approximately 15-30 business days to process unless rush processing was purchased.

Trust me. It’s worth the wait 😉

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Yes your data is protected and we do not share with anyone  You can view our privacy policy here as well.

Yes.  You will receive paid invoices with your orders via email.

When you add it as an add-on service to your unit we will use tweezers to thin out the perimeter of the unit (hairline) to create a much more natural ‘growing out of the scalp’ appearance. 

The $80 Rush Processing up-charge bumps your unit to the front of the production line and guarantees that it will arrive within 7 business days from date of purchase. 

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